Reviewers consistently praise First Cup for authentic, flavorful Ethiopian cuisine—with specific acclaim for dishes like doro wot, injera bread, and various wot stews—alongside generous portions at reasonable prices. The restaurant's warm, welcoming service and genuine hospitality from the owner and staff are highlighted repeatedly, with customers noting the cozy, vibrant atmosphere and staff willingness to guide first-time diners through the dining experience. Both longtime patrons and first-time Ethiopian food customers emphasize the quality consistency and care in food preparation, making it a trusted destination for authentic Ethiopian cuisine in Phoenix.